Return & Refund Policy

At Enky Mart, we work with CJ Dropshipping to fulfill your orders. Our return and refund policy aligns with CJ Dropshipping's standard policy as outlined below.

Return Window

Returns or refund requests must be submitted within 15 days of the delivery date. Requests made after this period will not be accepted.

Eligible Reasons for Return / Refund

We accept return or refund requests for the following reasons:

Wrong item received (different from what was ordered)
Defective or damaged item
Item not received (after the estimated delivery window has passed)
Significantly different from the product description or photos

Non-Eligible Reasons

The following situations are not eligible for returns or refunds:

Customer ordered the wrong size or color
Customer changed their mind after ordering
Minor differences in color due to screen display settings
Slight size variations within the acceptable range (±2–3 cm)
Package delivered to the wrong address due to incorrect shipping information provided by the customer

How to Request a Return or Refund

Contact us at support@enkymart.store within 15 days of delivery
Provide your order number and clear photos or videos of the item showing the issue
Our team will review your request and respond within 2–3 business days
If approved, we will arrange a replacement, store credit, or refund to your original payment method

Refund Processing Time

Approved refunds will be processed within 5–10 business days and returned to your original payment method.

Return Shipping

In cases where a return shipment is required, our support team will provide instructions. Return shipping costs may be covered by us if the issue is due to our error (wrong or defective item).